Privacy Policy
Eclipse Ingredients Pty Ltd
ABN: 93 671 527 012
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Introduction
Eclipse Ingredients Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.eclipseingredients.com or interact with our biotechnology ingredients business. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.
What Information Do We Collect?
We collect minimal personal information, and only when you voluntarily provide it to us through our website contact form:
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Name (required)
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Email address (required)
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Phone number (optional)
We may also automatically collect certain technical information when you visit our website:
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IP address
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Browser type and version
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Device information
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Website usage data (pages visited, time spent on site)
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Referral source (how you found our website)
How Do We Collect Information?
We collect personal information in the following ways:
Direct Collection
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Contact Form: When you submit an enquiry through our "Contact Us" page
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Email Communications: When you email us directly
Automatic Collection
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Cookies and Tracking Technologies: We use cookies and similar technologies to collect usage data and improve your website experience
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Website Analytics: We may use Google Analytics to understand how visitors interact with our website
Why Do We Collect Personal Information?
We collect and use your personal information for the following purposes:
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Responding to Enquiries: To answer your questions about our biotechnology ingredients and services
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Business Communications: To provide information about our products and services
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Website Improvement: To understand how our website is used and improve user experience
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Legal Compliance: To meet our legal obligations and protect our business interests
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Future Marketing (with consent): We may use your contact information for email marketing communications about our products and services
How Do We Store, Use, Share and Disclose Personal Information?
Storage and Security
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We store your personal information securely on protected servers
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We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction
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We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy
Use of Information
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We use your personal information only for the purposes stated in this policy
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We do not use your information for any purpose that you would not reasonably expect
Sharing and Disclosure
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We do not share, sell, or disclose your personal information to third parties
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We do not transfer your personal information internationally
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We may disclose your information only if required by law or court order
How Do We Communicate With You?
We may communicate with you via:
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Email: To respond to enquiries and provide requested information
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Future Email Marketing: With your explicit consent, we may send marketing communications about our products and services
You can opt out of marketing communications at any time by:
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Clicking the unsubscribe link in any marketing email
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Contacting us directly using the details below
Cookies and Tracking Tools
Our website uses cookies and similar tracking technologies to:
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Essential Cookies: Enable basic website functionality
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Analytics Cookies: Help us understand website usage and improve user experience
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Performance Cookies: Monitor website performance and loading times
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Third-Party Services
• We may implement Google Analytics to analyse website traffic and user behaviour
• Third-party services have their own privacy policies governing how they collect and use information
Your Rights and Choices
Under Australian privacy law, you have the right to:
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Access: Request access to the personal information we hold about you
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Correction: Request correction of any inaccurate or incomplete information
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Deletion: Request deletion of your personal information (subject to legal requirements)
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Opt-out: Withdraw consent for marketing communications
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Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the details below.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
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Post the updated policy on our website
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Update the "Last Updated" date at the top of this policy
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Notify you of significant changes via email (if we have your contact details)
Your continued use of our website after any changes constitutes acceptance of the updated policy.
Children's Privacy
Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Eclipse Ingredients Pty Ltd
Address: QUT Gardens Point, 2 George Street, Brisbane QLD 4000, Australia
Email: hello@eclipseingredients.com
ABN: 93 671 527 012
Complaints Process
If you believe we have breached your privacy, you can lodge a complaint with us. We will:
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Acknowledge your complaint within 7 days
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Investigate the matter thoroughly
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Provide a response within 30 days
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Take appropriate action to resolve the issue
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
This Privacy Policy was last updated on Friday 4th July. We recommend reviewing this policy periodically to stay informed about how we protect your information.